Shipping Guide Overview:
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next day after full payment is received. We work with several couriers (Australia Post, Aramex, Allied Express, TOLL and others) to provide the most efficient delivery service and quickest service. See further below for Courier details and Delivery Timeframes
We provide Free to-your-door delivery to Australian Metropolitan Areas on orders*
A shipping confirmation email containing tracking details is sent to you within 24 hours of dispatch. Automatic updates are sent at various stages of delivery. If no one is present when delivery is attempted a notification card will be left with instructions on how to arrange redelivery or local collection. Some products have delivery cost and postcode exemptions, you will find this in the general description and under the delivery tab of that product. Please be advised that shipping cost may vary based on your location.
* Shipping Cost may apply to Regional and Remote Areas of Australia. Contact us before ordering for a quote or fees shown at check out support@furnisheasy.com.au
Tracking, Managing & Receiving your order
Order Confirmation: After placing the order a confirmation email will be sent to you automatically. This email confirms we have received your order.
Tracking your delivery: Items leave the warehouse in 1-3 business days from date of purchase. We work hard to process orders as fast as possible and will send you a shipping confirmation email that contains tracking details within 24 hours of dispatch. If we anticipate delays a member of our customer support team will reach out to you by email.
Managing your delivery / authority to leave: The courier company delivering your order will be determined by the product purchased, weight and delivery location. As standard, all orders require a signature on delivery however if (at checkout) you request your order be left unattended (deliver without obtaining a signature) the courier will look for a suitable place to safely leave. Your package(s) will be deemed to have been delivered at the time of being scanned and left at the delivery address. Please note that sometimes a suitable place to leave cannot be found. SeatsDirect is not liable for any loss or damage that may occur due to leaving package(s) unattended.
Other general details
Undeliverable packages: In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address: If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. Area-delivery cost will occur for any products that are returned to us.
Unsuccessful delivery attempt: If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
Shipping charges
We try our best to deliver Australia wide, however, there are still a few postcodes that are undeliverable for some items. The extra shipping fee will be charged to you if the order can be delivered with an extra shipping fee if you choose to go ahead. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact us for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully support@furnisheasy.com.au
Free shipping is available only on selected products to selected areas. The following postcodes are excluded from all free shipping offers: 0800 - 0999, 2880 - 2889, 2898 - 2899, 4454 - 4499, 4694 - 4999, 5201 - 5749, 6215 - 6799, 7151 - 7154 and 9920 - 9998. Further postcode exclusions may apply depending on the selected product and in some cases may be limited to metro areas. To see if free shipping on a selected product to a postcode is available, please use the shipping estimator on the product page. Free shipping offers are for a limited time and are subject to change at any time.
The following postcodes are considered as metro areas. Sydney: 2000 - 2234, 2564 - 2566, 2745 - 2757, 2759 - 2770, 2890 - 2914. Melbourne: 3000 - 3095, 3101 - 3138, 3141 - 3156, 3161 - 3207. Canberra: 2600 - 2620. Brisbane: 4000 - 4179, 4205 - 4207, 4300 - 4305, 4500 - 4506, 4508 - 4511, 4520.
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
HOW LONG DOES IT TAKE TO SHIP TO MY CUSTOMERS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 – 5 working days;
For customers in NSW, SA, ACT, approximately 4 – 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 – 10 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.