CHANGE OF MIND
If you have changed your mind about a purchase, we may, at our discretion, offer you a refund, store credit or exchange.
For any change of mind return, the product(s) and packaging must be unopened, unused, unassembled, undamaged, in its original packaging and in a resalable condition.
You may opt for a refund, store credit or exchange. The amount will be less the total postage costs associated with the order. Even if you have selected free delivery, discounted delivery or another shipping promotion there are still shipping costs incurred by Furnish Easy to deliver the order to your address in the first place.
The return time frame is within 14 days from the day your goods were delivered.
Returns need to be booked in advance with our customer support department.
TO ARRANGE A RETURN
Send an email to our customer support team with your order number and the reason for the return. Please include photo and/or video evidence to support your claim to support@furnisheasy.com.au
Our support team will respond within 24 business hours with further instructions. Please note that our operating hours are Monday-Friday 9am-5pm AEDT. Enquiries will not be responded to outside of these hours.
Do not send your item back prior to contacting us. Your items must be returned to the correct warehouse for restocking. Failure to follow these instructions may result in your return being delayed or possibly lost in transit. It is important to know that the goods are your responsibility until it has been received at the return address provided by Furnish Easy. We do not accept any liability for the loss or damage that may occur during transit.
For safety and hygiene reasons, the following items cannot be returned:
- Mattresses, bedding, pillows and sofa covers;
- Cushions and throws;
- Home appliances;
- All forms of clearance stock;
- Items that have been assembled, used, damaged, altered, washed or laundered;
Return costs will be covered by the customer. Furnish Easy reserves the rights to make changes to this Change Of Mind Policy without notice.